What is considered a maintenance emergency?

Emergency Procedures :In the case of a medical, fire, or other emergency situation that could involve immediate peril to you or someone surrounding you, please call 911.

A maintenance emergency exists when danger is present or property damage has occurred is about to occur.

Please do not abuse the after hours emergency system with unrelate calls.

Maintenance Emergency Procedures: If you experience an emergency situation, please follow the steps outlined below. As a note, if the problem occurs in the middle of the night, it is very unlikely we will be able to dispatch a contractor to the property until the next morning.

• The specific definition of a maintenance emergency is: An issue that is dangerous, hazardous or if not addressed immediately could cause damage to the property or your personal well-being (ex. Flooding, no heat in the winter or gas leak).

• An emergency is NOT: Annoying sounds, appliance malfunction, A/C failure, drain stoppage, etc… While inconvenient, these are not considered emergencies and will be handled by our office on the following business day. Although an A/C issue is not technically defined as an emergency, we do understand how hot summers are here in Georgia and can sometimes be unbearable during the summer.

• If the situation is considered a maintenance emergency and occurs during normal business hours, please call our office, then follow-up with a formal service request submitted online.

• If the situation occurs after business hours, please call our main office line at 678-782-7447. If you reach a recording, leave your name, phone number, address and the type of emergency.

Check list for Emergency failure (prior to contacting the Property Manager):

For Electric/Gas Heat:

• Check the thermostat to see that the controls are set properly

• Check all fuses and circuit breakers

• Check the access panel to the blower compartment to ensure the panel is securely closed

• Check the filer and ensure it has been replaced in the last 6 months

• Test any other gas appliances to determine if service has been interrupted (if applicable)

For Water Related Issues:

• If water is running onto floors from any appliances, fixture or piper, close the shut-off valve for the appliances/fixture or shut-off the main valve for the property.