What happens if my tenant doesn't pay their rent?

We understand that it can be frustrating for investors to hear that their residents haven't paid rent. We want to assist you in navigating the situation and provide some information on our collections process:


  • Rent is due on the 1st and considered late at midnight on the 5th
  • Resident has until 5pm on the 15th to contact our office with their PROMISE TO PAY DATE
  • We evaluate the resident's history, including past instances of lateness, home condition, and fulfillment of promise to pay dates, to determine our next steps
  • If the resident hasn't paid IN FULL with all fees by the 4th Friday of the month, we initiate our Evictions process
  • With the resumption of regular court operations post-COVID, the court systems are fully functional once again

For a detailed explanation of each step in the eviction process in our two states, please refer to the following resources:



Here's the thing, inflation is currently high and many people are facing challenges. We believe in handling delinquencies on a case-by-case basis and discussing options with our owners when residents are experiencing difficulties.


In the end, you may have a resident who can no longer afford the property or whose life circumstances have changed. We always present the option for them to walk away from the property. Our priority is to regain possession of the property as soon as possible so that we can find a new tenant. Releasing them from the contract and allowing them to move on is often the best solution, both practically and financially, for our clients.